Seeking a full-time Help Desk Specialist I (Tier 1 Agent) to provide 24x7x365 technical support and customer service for Customs and Border Protection (CBP) employees and contractors, responding to incidents and service requests while working remotely in a fast-paced environment. Key responsibilities Serve as the primary Tier 1 support contact for CBP employees, handling incoming incidents and service requests through various channels Accurately log and document all incidents in ServiceNow, performing initial troubleshooting and escalation as necessary Monitor ticket status and communicate updates to customers, ensuring timely resolution and follow-up on sensitive issues Required qualifications High school diploma or equivalent Minimum of 1 year of experience in IT help desk or technical customer support Working knowledge of Windows operating systems, Microsoft Office, Active Directory, and basic networking concepts Ability to work rotating shifts, including nights, weekends, and holidays Sole U.S. citizenship required and ability to pass a CBP Background Investigation
...homes according to Molly Maid standards - Follow our process and you'll delight every customer. Did we mention that you can earn tips too?! Communicate with customers and others in a friendly, positive, and professional manner - Our Cleaner, Equipment Maintenance, Hotel...
...LogRocket is looking for an intern/coop to join our fast-moving Marketing team. This role is based in Boston. We are seeking candidates... ...of field events (no travel required) Gain experience with Salesforce and other marketing/CRM tools Assist with social media...
Location: Monroeville, PennsylvaniaJob Title: Experienced Environmental, Health, and Safety RepresentativeStatus: Full-time ProfessionalAnnual Salary Range: $77,600 - $146,500*Salary commensurate with education and experience.Job SummaryAs an Environmental, Health, and...
At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise...
...certification is a plus. Experience with commercial or industrial construction is preferred. Strong organizational and time management... ...qualifications. Overtime opportunities available. Daily Per diem when traveling, if applicable. Company-provided lodging for...